Introduction
W138 respects your privacy and is committed to handling personal information responsibly. This policy explains how information is collected, used, and protected when you visit our website or submit an enquiry.
Your information
Privacy Policy
A clear overview of how W138 handles information shared through this website.
Effective date: 1 January 2026
Information We Collect
We may collect information that you choose to provide, including your name, email address, optional phone number, enquiry subject, and message. Basic technical information may also be collected to help maintain website performance and security.
How We Use Information
Information is used to review and respond to enquiries, improve our website and service experience, maintain website security, and meet applicable administrative or legal requirements.
Enquiry Form Data
Details submitted through our enquiry form are used only to understand your request and provide an appropriate response. Please avoid including unnecessary or sensitive personal information in your message.
Data Protection
We use reasonable administrative and technical safeguards to protect submitted information against unauthorised access, loss, misuse, or alteration. No method of digital storage is completely secure, but we take practical steps to protect your data.
Third-Party Sharing
We do not sell personal information. Information may be shared with trusted service providers only when needed to operate the website or respond to an enquiry, and where appropriate safeguards are in place.
Cookies
This website may use essential cookies or similar technologies to support basic functionality, understand general usage, and improve the browsing experience. You can manage cookie preferences through your browser settings.
User Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information that you have submitted. We may need to verify your identity before completing a request.
Policy Updates
We may update this privacy policy from time to time to reflect changes to our website, practices, or legal requirements. The latest version will always be published on this page.
Contact Through Enquiry Form
For privacy questions or requests, please use the enquiry form on our Contact page. Include enough detail for our team to understand and review your request.